Refund and return policy
At DinoBike, we are committed to providing quality products and guaranteeing our customers' satisfaction. If you are not satisfied with your purchase, we offer a refund and return policy to ensure the best possible experience.
Deadline for requesting a return or refund:
You can request a return or refund within 7 working days of receiving the product.
Conditions for return:
The product must be returned in its original packaging, without signs of use and with all accompanying accessories and manuals.
Return process:
To request a return, please contact our customer service team by email at info@dinobike.pt or by phone at 351 929024230 The product must be sent to our return address within 5 working days of authorizing the return.
Refund:
As soon as we receive the product in our stock and confirm its condition, the amount will be refunded according to the payment method used for the purchase. The refund period may vary depending on the payment method and financial institution.
Defective products:
If the product has a manufacturing defect, please contact us immediately so that we can resolve the problem. If necessary, we will request the return of the product and arrange for an exchange or refund.
DinoBike reserves the right to refuse a return or refund if the above conditions are not tolerated.
Deadline for requesting a return or refund:
You can request a return or refund within 7 working days of receiving the product.
Conditions for return:
The product must be returned in its original packaging, without signs of use and with all accompanying accessories and manuals.
Return process:
To request a return, please contact our customer service team by email at info@dinobike.pt or by phone at 351 929024230 The product must be sent to our return address within 5 working days of authorizing the return.
Refund:
As soon as we receive the product in our stock and confirm its condition, the amount will be refunded according to the payment method used for the purchase. The refund period may vary depending on the payment method and financial institution.
Defective products:
If the product has a manufacturing defect, please contact us immediately so that we can resolve the problem. If necessary, we will request the return of the product and arrange for an exchange or refund.
DinoBike reserves the right to refuse a return or refund if the above conditions are not tolerated.